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This company trade under glitzy boutique on Facebook but their online URL is glitzystore.com. There is no return address in their terms and conditions. When I wanted to return an item I purchased I had to email them several times to get an address.
| Date | Oct 13, 2014 |
| Categories | Clothes, Shoes & Accessories. |
| Total views | 1273753 |
| Daily views | 65 |
About
This company trade under glitzy boutique on Facebook but their online URL is glitzystore.com. There is no return address in their terms and conditions. When I wanted to return an item I purchased I had to email them several times to get an address. I sent the item back with proof of postage on the 17th September and sent several emails to check whether they had received it.
After many attempts to contact them they sent me an email on the 8th October saying that due to their payment system being blocked due to technicalities they were currently appealing, they wouldn’t be able to refund me.
I am now surprised to see them still posting on Facebook and their site is still live. I have raised a dispute with my credit card issuer to get the funds back. However glitzy boutique have now blocked me contacting them or commenting on their posts. Probably because they know is warn people off them! These guys are cowboys. There are other posts on their Facebook site from disgruntled customers. Their posts have now been removed, but not before I took photos of them!
127 comments
Emma
Nov 12, 2014
WARNING EVERYONE – DO NOT BUY FROM THIS COMPANY!
The quality is average and cheap looking, and there is no address to return the items. I have requested the address several times via email and facebook as there is no number. Guess what they have not replied to any of my requests.
Angela
Dec 1, 2014
Did you manage to get a phone number or address please?
Mandy
Nov 20, 2014
Ordered the Alexandria coat, arrived around the 14 day mark as stated in their description. Love it & looks gorgeous on x
Sarah
Dec 12, 2014
I have ordered the same item which has just arrived. The main label has ALREADY been cut out, the remaining label is completely the wring size that i ordered, and the quality is absolutely shocking! It’s like they have sent me a reject item. There was NO paperwork at all with the item either. I have emailed but have not heard anything from them as yet!
Jayne Boreham
Nov 24, 2014
Hi I’ve ordered a coat from glitzy store I ordered it 20days ago & still haven’t received it but they’ve already taken payment of £39.98 that was incl postage & package iv emailed them twice now & haven’t had a reply…not sure what to do next. It’s very rare I treat myself as not always in a position to do so & when I do I don’t receive the goods!!…help!
Angela
Dec 1, 2014
Did you manage to get a phone number or address please?
Nikki
Dec 15, 2014
The exact same has happened to me, ordered the coat on 19th Nov as a birthday present from my husband. Money was taken from account and now, after 3 emails I’m still being ignored. Service is shocking!!! I’ve told them I will wait another 24 hours, for money to be refunded, or at least an acknowledgment!!! Furious, as I live abroad, I expected this to be delivered under their so called terms and conditions, of certain delivery times.
Nikki
Lynsay McLean
Nov 24, 2014
I bought a coat from this company over a month ago now. No coat!! after 2 weeks I emailed them, they said it can take up to two weeks anyway and they had sent it first class over a week ago. 3 weeks went by still no coat. I emailed again asking where it was. They refunded me the money back with a note saying keep the coat when it comes on the paypal transaction. I don’t understand why a UK company would have a wait time of a month! I asked for a tracking number and was ignored. My guess is that no coat was sent! DO NOT BUY FROM THIS COMPANY!! still no coat and from what others are saying I can tell the quality wouldn’t be great
angela
Dec 1, 2014
Did you manage to get a phone number or address please?
alice
Jun 13, 2015
I bought two dresses at the same time from this site. Terrible quality, cheap and tacky looking. I found a return address on the front of my package.
PO BOX 737
Southall
UB13 9AC
UK
jade
Nov 25, 2014
I’ve just ordered & received a coat made of poor quality. What address sod u get to send ur items back? I have posted loads on facebook bout them but some have been taken off!
angela
Dec 1, 2014
My coat arrived 10 days late and is VERY poor/cheap quality and looks nothing like the website. I want to return this but no address or phone number and have emailed twice now
Does anybody have the phone number or address please?
Joy Dehany
Jun 10, 2015
DId you get this sorted? Please look for Glamour house is scam on FB where you will get help.
Emma Holmes
Dec 4, 2014
Do not buy from this company! I ordered a blazer on 8 Oct and payment inc. p&p of £46 taken straight away. I waited the full 28 days they said it could take and nothing arrived. I sent numerous emails requesting info on when I would get it with no response! I posted a complaint on their Facebook page which was removed and they blocked me. I got my husband to post a comment asking them to contact me or give a refund and they removed this too and blocked him! Bunch of cowboys! By the sounds of other reviews they have taken a lot of payments and not sent goods. DO NOT USE
Talitha
Dec 9, 2014
I have ordered a coat for £50 and still not received it! Wondering how anyone has delt with this problem?? Wish I would of read the reviews before ordering from the site!! Has anyone received a refund from the company? If so, how long did it take?
Louise Quigley
Dec 12, 2014
would anyone please have the address of this glitzy store to return coat that i just received.i have messaged them and nothing if anyone has returned anything i would be grateful if they could post it here thanks in advance
Katy
Dec 17, 2014
Ordered a coat weeks ago, payment taken immediately of course, but still waiting for coat. Have emailed several times asking for update or delivery date…anything really! No reply as yet. Will not be ordering from this company again and would not recommend as very poor customer service.
Elaine Woodland
Dec 17, 2014
Ordered the Sicily two piece, arrived 7 days later. Worn to my bday party. 5* would definitely reorder! xxx
J Morgan-ATKINSON
Dec 22, 2014
I cant get in touch to ask when my item is arriving and its gone well over the time it should have been delivered in, any suggestions?
dawn taylor
Dec 24, 2014
Do not use this company ordered dress did not recieve no answer to email or refund request -luckily went through Pay pal so can get money back.
Victoria
Jan 7, 2015
DO NOT BUY ANYTHING FROM THIS COMPANY!!!
I ordered a pair of their sparkly shoes for £99 plus p+p. I have not received my item. I didn’t recieve an email confirmation. I have tried to contact them via Facebook and their so called ‘customer service’ email on the website and get no response.
Terri dolan
Feb 20, 2015
Hi Victoria,
I have ordered the same shoes and I am waiting did you ever receive them?
Thanks
Terri
Natalie
Jan 8, 2015
DO NOT BUY FROM THIS COMPANY!!!
Placed the order on November 30th 2014 for the Snowflake coat which did state it would be a three week delivery. This I thought would be fine but apparently three week delivery means no delivery at all. As of January 6th 2015, so over five weeks later, I still hadn’t received the coat. I emailed the company four times during the delivery time frame to be ignored every time. I took to Facebook thinking they might reply to comments on there as they won’t want bad publicity but it seems they just blocked my comments after the first one (I commented three times overall each one getting progressively more angry so not shocked about the blocking but it just got me more annoyed). Each email and comment stated if the coat can’t be delivered I’ll have a full refund giving them a way out but still, no response. In the end to make myself feel better I reported them as a scam to Facebook… yes I know nothing much will happen but it did make me smile. After being thoroughly pissed off with chasing this company I raised a dispute through PayPal on the 6th Jan. PayPal replied to me on the 7th Jan mid-afternoon saying they were taking it up with the seller – by midnight on the 7th I’d received an email stating I was getting a full refund including p&p so I’ve taken that as they’ve had numerous issues with this company previously to refund so quickly but it doesn’t say anything on the email so that’s just my opinion.
Brilliant PayPal, absolutely shit glitzy boutique!
Some reviews state they don’t have a phone number or another way of contacting the company. On the bottom of my PayPal receipt there is another email and a mobile number if anyone wants it… just ask.
Thank you.
Lau
Feb 2, 2015
Hello, could you provide me with the telephone number please?
Nicola
Jun 22, 2015
Have you still got the number?
Debbie
Feb 3, 2015
Could I have their email address & number please. They have not replied to my emails and I’m still waiting for my order!
jason
Feb 5, 2015
Ordered coat then sent it back cos it was craps quality. Sent emails still no reply . Could someone give me there phone number please
Nicola Harris
Feb 12, 2015
Hi I have ordered a coat and not received it however my money had been taken. I have messaged them on fade book but I gage now been blocked. I have e nailed them and no response. If you could e nail he their phone number I would be most greatful. My e mail address is nicolaharris1971@btinternet.com
Many thanks
Amy
Feb 19, 2015
Natalie – this gives me hope as I have done the same today. Matter has been escalated to Paypal. Hopefully this matter will reach a happy outcome like yours! So frustrating having these fraudsters among us.
Terri dolan
Feb 20, 2015
Hi Natalie,
Please could I have the other contact details I ordered a pair of shoes for my wedding and they are not getting back to me as normal. I paid via my credit card though so I don’t know if I can get the money back or not.
Please help me
Thanks
Terri
Leanne
Feb 23, 2015
Please could I have the phone number & email you have on your PayPal receipt? This company are ignoring me & deleting my Facebook posts, I’m £64.71 out of pocket & no dresses
Vikki
Feb 24, 2015
Natalie – can I have the details please?
Emma
Mar 6, 2015
Hi Natalie
Could u please provide me with the phone number for Glitzy store.Thanks
Laura Simpson
Mar 7, 2015
Please could I have the number?
Karen
Mar 25, 2015
Could you send me the email and number please?
cj
Apr 1, 2015
Can I please have the email address and mobile no. please?
Sarah
Apr 17, 2015
Ordered a dress for my prom and I have waited a good five weeks and its still not arrived and they have not replied to any of my emails! Could I have the details for glitzy store please?
Rachael O'Connor
Apr 19, 2015
Can I have a number and email please im now getting extremely worried about a dress I ordered yday for my sister in laws wedding on 16th may and I had to use my child benefit to get the dress so if it dont arrive or its poor quality which looks like the case by these comments, I wont have an outfit
Michelle mcluckie
Apr 22, 2015
Could i have this please.. Send to shelley866@hotmail.com many thanks
Trudy
Jun 18, 2015
Hi Natalie, I couldn’t agree more. Terrible standards and absolutely NO customer service. Please can I have there telephone number. Thanks
Trudy Nicole
Jun 18, 2015
Hi Natalie, I couldn’t agree more. Terrible standards and absolutely NO customer service. Please can I have there telephone number. Thanks
Louise
Jun 19, 2015
I’m having the same issue, absolute nightmare! Bigger issue still – I paid by debit card! I’ve tried emailing threatening legal action but no response.
Please could I have the email address and telephone number mentioned in your above comment?
Rachel Houston
Jan 9, 2015
Ordered a Jumper on the 2nd Dec. paid in full including P&P of £4.99. Goods still not received on the 23rd Dec so an email was sent asking when they would be received. Their reply was that it takes 14 days as per their website but clearly I had waited even longer. Since then 4 other emails sent requesting a refund as per their Terms and Conditions. No response received. I commented on their Facebook page to get a response yet I have been blocked from commenting on their posts. How can I get a full refund from this fraudulent company and stop them from selling and doing te same to other innocent people. Not it is now the 09/01/15 38 days since my order.
Rachel Smith
Jan 9, 2015
Ordered the Alexadra coat, quality is poor and unless you’re a stick it makes you look massive! Emailed three times and commented on their facebook. No reply and no address for returns. Very unprofessional business. Would not buy from these people again
Sophie
Jan 9, 2015
Ordered a coat on the 10th December paid via pay pal money taken and I still not have received the coat!!!! – emailed them and have had no reply. Commented on the coat on facebook the picture no reply! Called a mobile number that was on my recipet no answer but they text me asking for my order number?! £40 spent and taken no coat
Kitty
Jan 11, 2015
I have had the same problem with this ‘company’ I ordered two jackets from them and instantly ‘smelt a rat’ when I didn’t receive a confirmation of email order. Weeks later nothing had arrived so I contacted them through their Glitzystore site on about 3 occasions. Of course I got no response so I contacted them via facebook. I then received a curt reply telling me that it stated that the items could take up to 21 days. I waited and waited and eventually one of the two items turned up in a plastic bag containing no delivery note or returns form. I contacted them again to say that only one item had arrived and was it expected that they were being delivered separately to which they replied no and they would send me out the other item the next day. Of course it’s never arrived and after various attempts to contact them I have noticed that they have now blocked me on Facebook from messaging them. I am so angry and am reduced to commenting on their daily pictures they put up, asking for an explanation but of course no one responds. I have now opened up a dispute with my bank. For anyone else thinking of ordering from them please do not.
Sharyn
Jan 12, 2015
I have been waiting over a month and although payment has been taken, item still not received. I have sent numerous emails and have had no response!!
Barbara
Jan 14, 2015
I ordered a coat from this company 23rd November, after several emails sent I contacted them on facebook but then they blocked me :-/ I have not received the coat and have been totally ignored. Please do not order anything form this company as they are frauds!
Help
Jan 29, 2015
I ordered from this site yesterday and then read these reviews and am extremely nervous having mainly negative views. I hope it does come and that these are a minority but I am really worried….
Bev
Feb 6, 2015
Do not buy from this company.
I am now waiting 5 weeks for a dress and have emailed them twice and wrote to them on Facebook.
All to be ignored. I paid with my card so now I am trying to get my money back!
Does anyone have any advice?
Gill
Feb 10, 2015
I have found an email if anyone still needs it its glitzystore@outlook.com, I ordered a dress from them and used the glamour house on facebook I emailed them 3 times through this until I went digging and found the outlook address, they are a bunch on con artists they take your money and you get nothing in return and if you do it’s rubbish quality going by the comments I’ve read, how can they still trade if they a treating customers like this, you can phine your bank and try and get the money back that way, hope some if this is helpful.
Kim Phillips
Feb 15, 2015
I ordered a dress from them on the 5th of feb thinking they were a UK based site, I have received no confirmation email from them. I have since been on here and seen all of their terrible reviews. I paid for the item with my debit card so can’t even take it up with PayPal. Also I have now seen them on eBay, they are a Hong kong based supplier!! Nothing wrong with that but I’m just now very concerned I’m not going to receive my dress and not get my money back. Any advice on how I should approach this? Could I take it up with my bank?
Sarah
Feb 24, 2015
Omg Iv ordered from them before finding this. Already worried as Iv not received a confirmation email and their standards state “if your not satisfied you can return the item within 14 days of the order date” yet it also states “deliveries may take upto 18 working days for delivery” so how can you know if you are happy with it or not if you haven’t received it ????? !!! Why hasn’t somethjng been done about this company to stop people being robbed? There’s enough evidence
Vikki
Feb 24, 2015
I’ve just ordered and when I didn’t receive a confirmation email started to google them and I’m now concerned, paid by credit card so it should be ok, but does anybody have contact details for them?
Michele Hossack
Feb 25, 2015
I have paid for my goods and not recieved anything.
They ignore my emails and posts. what a con informed the bank and fraud hope to get my money back?
Jen
Feb 27, 2015
CONTACT YOUR CREDIT CARD COMPANY!
I had to open a dispute. No return slips, no email contact – why they don’t give an email address and you just have to contact through the webpage. They have blocked me from commenting on their Facebook page of which they have many! They go by different company names such as Glamour House – Check out Scammour House which is a warning about it all. PayPal was not working on the site which I think is deliberate so PayPal can’t return your payment.
Dress they sent was shocking quality and nothing at all like the picture.
DO NOT BUY FROM THEM! SCAMMERS!
Contact your credit card company to try and get your money back.
Glitzy Store
Mar 2, 2015
We are in no way at all a scam company. Our delivery term’s clearly state 14-21 working days for delivery as almost all of our clothing is handmade to order.
To anyone who has placed an order with us and has not received their order within the stated delivery time, please contact us at GlitzyStoreService@outlook.com for a full refund.
GlitzyStore.
Sarah
Mar 11, 2015
I have been chasing for my goods however still had no reply.
Please can you contact me asap so i can have a refund. Find this unacceptable that i have had no contact.
Sarah
Amanda
Mar 17, 2015
If you are not scammers how come there are so many people who have order goods not received them and you can not be contactedfor a refund, you are a bunch of liars and thieves and I have reported you to Facebook the police and the local trading standards!!!!!!!
Amanda
Mar 17, 2015
If you are not scammers how come there are so many people who have order goods not received them and you can not be contactedfor a refund, you are a bunch of liars and thieves and I have reported you to Facebook the police and the local trading standards!!!!!!!
stacey
Mar 5, 2015
I ordered 174.00 worth of dresses on the 13tg feb and i had no confirmation email they took money from my account on 16th feb and i still have nothing now! i have emailed millions of times i have wrote on the puctures tgey put up and just get blanked! i want my money back pay pall wasnt working when i ordered either has anyone got a number i can call i want my money back!!! Never order from these!!!!!!!
Joanne
Mar 5, 2015
help I ordered a jumpsuit last week and haven’t had a email confirmation and they don’t reply to my emails. Is there Ny other way of contacting them?
Kayleigh
Mar 5, 2015
I ordered a jumper with this company on the 3rd of February and have still not recived it but they took my money straight away. I didn’t get a confirmation email either so that’s when I thought it was a little strange. Then came on here to find all these bad comments. I have left comments on their Facebook and emailed them many times with no responce! Do not buy anything from this company!!!!!
Claire Conner
Mar 6, 2015
WHERE IS MY DRESS? WHY CAN”T I CONTACT YOU? CRIMINAL ACTIVITY GOING ON I THINK!
Cheryl
Mar 7, 2015
Oh no!! I’ve just ordered a dress from them. I didn’t get an email like you normally would from a reputable company. So I had a check for reviews. Can’t believe the amount of customers being treated so poorly! I am panicking now. I got straight into my credit card company to see if I could stop the payment. I have to wait until 14th March then I can raise a dispute and claim my money back. So anyone who has paid with a credit or debit card get in touch with them, they’ll be able to help you claim your money back. As glitzy store clearly don’t give a toss about anything but your money.
Come on Glitzystore.com surely this amount of upset and angry people cannot be wrong and there is serious problems within your company! Sort it out!
Julia
Mar 7, 2015
To be quite frank, you should never buy from a FB store like this unless you have used a protected payment method such as PayPal or credit card. If you use debit card, you’re stuffed. My advice..don’t buy from FB ’boutiques’. 98% of them advertise pictures of lovely clothes or shoes etc, but when you receive them, they are poor quality copies. Worse than market clothes. Follow their posts for style ideas but don’t buy from them because you’ll just be disappointed. Rosegal is exactly the same. A Chinese FB store posing as UK or US. It’s a scam that I’m sure will eventually get more difficult to operate once people (and FB) are more clued up. Don’t buy from any of these boutique stores ladies. Best wishes x
Heather
Mar 8, 2015
Has anyone successfully contacted them and has anyone been refunded. No replies to any emails I have sent. Immediately tried to cancel my order after thinking it was strange no confirmation email was sent to me when I ordered on 26 February. So far no replies and money taken from my account despite notifying them I wished to cancel straight after making the order.
Denise
Mar 10, 2015
I’ve ordered from these 6 weeks ago been e-mailing them
But they never replay there’s no number to ring and every
Time I leave a comment on their face book it disappears
Can’t believe they can still have a face book page and web
Site still running. More people are going to lose money
Catherine Uttley
Mar 10, 2015
I ordered two dresses off this website on 17th Feb and they took my money but I received no confirmation email. I waited patiently and the items arrived today10th March. The quality is really poor and the colour is not as shown/described. I have emailed both glitzystore@outlook.com and glitzystoreservice@outlook.com in an effort to return these items, as well as completing the online contact us form. I don’t hold out much hope, but really hope they prove me wrong and make contact!
Catherine Uttley
Mar 10, 2015
Please note glitzystore.com appears to be the same company as fashionusshop.com as when I paid for my items the payment showed on my bank statement as being paid to fashionusshop.com. Their returns policy states that most items are shipped from China, and if so they do not accept returns for these items!!!
andrea
Mar 11, 2015
I ordered last year and never received anything, sent emails with no reply. Absolutely furious to see they are still trading on fb but seem to have banned me from commenting on any of their posts. Lost the £83 I paid, not happy
Zara Figlio
Mar 11, 2015
I ordered from this company and I knew as soon as it said sent from China it was a mistake. My items came and the quality is awful, I have tried 3 times to contact them and get a refund address, no answer, I keep trying to comment on their Facebook page and my comment won’t show. I am so angry, £150 I spent with this company, I will be sharing this all over Facebook never to buy from this company, I just want my money back.
Heidi
Mar 15, 2015
Yet another mug here who fell for this bunch of scammers. Ordered and paid for a jumper for £40 on feb 3rd, have contacted them loads of times via the site and using the service email given above, still nothing. Am opening a dispute through my credit card as soon as I get the forms.
I also had a quick look on eBay after reading these reviews, the same picture is used to advertise the same angel wings jumper but they also show a picture of the actual jumper you receive – it’s HIDEOUS! It’s also on sale there for £1.88.
Totally jizzed and very peed off.
Lynne holmes
Mar 22, 2015
Took 2 months for a dress that looked nothing like the picture to arrive. Now no contact details to send back. Does anyone have an address?!
Lynzy
Mar 24, 2015
I ordered from this company on the 12th feb and tried numerous times to contact them as I didn’t receive my order! I had no response from them! My order finally arrived today and it is AWFUL! Nothing like the picture on their website the quality of the dress is terrible and it has come from China so not a UK based company as they state to be! The clothing is terrible so poorly made and nothing like the description they give! Do not order from this site it’s a scam showing pictures of lovely high quality clothes and they are sending our poor quality replicas!!!
Kieran
Mar 31, 2015
Please note: This website is now listed on the ‘Phish Tank’ which is to help block phishing websites. The more votes it gets ‘As a phish’ the sooner it gets blocked.
https://www.phishtank.com/phish_detail.php?phish_id=3081441
Natasha
Apr 1, 2015
I ordered the snowflake coat and a navy dress with cream bow in mid-February. I hadn’t received my items so I checked my bank account as I never received a confirmation email either. On my credit card statement it said that the money, nearly £100, had been withdrawn from my account but not by Glitzy…by another store called fashion us shop. I have emailed this company several times but have never received a reply. I looked for the original link I ordered the clothes from and it was from Glitzy stores so I have now emailed them. The dress came within two weeks but the coat took over a month. Both look nothing like the pictures on the website and they are both made of awful, cheap material. I have been trying for ages to receive a refund but after reading these comments I will be going to my bank tomorrow morning!
andrea
Apr 3, 2015
TERRRIBLE. I made a huge order over $800 I received order and it was awful. Only a few items came and they were not what they advertised. They were the wrong size and sent from China.
I returned the few items and they refuse to refund me!!!!!!!!
Claire
Apr 10, 2015
what address did you refund it to
Sandra Sheridan
Apr 8, 2015
Seems like I am not the only one to be ripped off with this farce of a company. They take your money do not deliver as promised then ignore all emails. No dress No Refund No answers. Well I for one will not let it go. I will post on facebook everyday to warn others aabout a band of thieves and liars the company is. Disgusting customer service
Laura
Apr 8, 2015
Has anyone tried emailing GlitzyStoreService@outlook.com on this email address and has it worked? As I have just sent them an email to this address, just wondering if it was worth my time.
Laura
Apr 8, 2015
Has anyone tried emailing GlitzyStoreService@outlook.com on this email address and has it worked? As I have just sent them an email to this address, just wondering if it was worth my time. Thanks.
Christina
Apr 9, 2015
I have placed an order on their website 5 weeks .. product still hasn’t arrived emails are unanswered comments I placed on Facebook page keep getting . Money has been taken from – do not buy from this. site
Livjayne
Apr 14, 2015
I spotted this store online!! I thought it was unusual for a clothes site to have edited pictures and not even have a email or address or even a contact number! I know a brilliant designer who I ordered a lovely dress from for my 18th girls if this is what your looking for it’s based in the USA it is called Sherri Hill have a look on their website just to warn you about sizes they are a USA based size guide so make sure you know your sizes I ordered a US10 to big so I think this was a UK12 so I returned and got a US8 was better
xx (I would FULLY recommend it)
Jenna
Apr 17, 2015
This website need to be blocked!!! I have ordered a dress over 2 months ago haven’t recived any thing no email confirmation no dress emailed them over 10 times and still herd nothing back worst company ever!!!! I’m going to find out how to block the company and get this taken down not fair on other people is everyone with me??? I will post a link once I have found out!!!!! One word SHIT!!!!!!!!!!!!!!!
Jenna
Apr 17, 2015
Everyone can report it on this link they shut down fraud websites like this one with enough complaints or even some will bring the website down!!! Here’s the link or website to do it
http://www.actionfraud.police.uk/report_fraud
http://www.actionfraud.police.uk/report_fraud
http://www.actionfraud.police.uk/report_fraud
http://www.actionfraud.police.uk/report_fraud
http://www.actionfraud.police.uk/report_fraud
Lynne Nickalls
Apr 19, 2015
We have ordered a dress for our daughters prom, they have taken the money but no dress has arrived, we have emailed several times but no reply. I advise anyone do NOT buy from these people they are scammers and to my suprise they are still tradeing.
Imogen Dey
Apr 20, 2015
I ordered from Glitzy in October 2014. Dress never arrived. sent numerous emails but no response. DO NOT BUY FROM GLITZY
Maureen Brennan
Apr 22, 2015
Hi there. I have ordered goods from this site and have received nothing. If any of you have a phone number for this company I would really appreciate if you would e-mail it to me to check up on my order. Thank you. Maureen.
Angie Horner
Apr 23, 2015
I ordered 2 dresses, £70, dreadful, awful, cheap quality, dreadful fit. I want to return for a refund but have no returns address…I have posted on Facebook several times asking for address/telephone number and nothing. I am now leaving comments for other customers to see to warn them. Does anyone have an address? I will not give up as being a single mum £70 is a lot of money!
Nicola
Apr 23, 2015
Do not buy from this shop! Their Facebook photos look lovely. Photos of beautiful models in well made clothes. However, after waiting months for an item to come the clothes are awful. I received the wrong sizes and wrong colours. Make up was on one of the dresses and it didn’t belong to me. The stitching is coming apart and to be quite frank you would get better quality in primark. I emailed them about 50 times to different email addresses that I have found through this spread but no response. I’ve asked my credit card company to refund me.
Absolute rip off! That’s if you are lucky enough to actually get your badly made clothes. Do yourself a favor and shop with a trusted site.
Helen craven
Apr 30, 2015
Only found all these comments just now as I search the web for a returns address for his appalling website!!! My dress arrived 3 weeks after ordering however I paid within a day!! And the dress is horrendous!!!! Nothing like the photo advertising it!! And I paid £40 inc p&p. The dress is see through and could not be worn to the wedding I wanted it for!! And now I seem to be in the same boat as everyone else with being scammed. No label on the dress, no receipt!! I didn’t even get an email to confirm my order. Numerous emails sent to them with no reply.
COMPLETE SCAM!!!! I will be co texting trading standards!!!!
Ashlie
May 9, 2015
ABSOLUTE SCAMMERS!
Purchased a dress then realised this Is a scam website dress is nothing like what was ordered cheap see through material. There is no contact number or address to return the goods to and they completly ignore emails and block you from Facebook when you leave comments. How can they be allowed to get away with this?
Sue
May 9, 2015
What a CON this company are I have received this dress and it cost £35 and it look s like it’s from the Market for £3 ……..I’ve written to them over and over again and they are still advertising on facebook this needs to be stopped teny are crap rip of people from China do NOT order anything ladies ………………
Michelle McGhee
May 18, 2015
WARNING DO NOT ORDER FROM THIS SITE!! I ordered a playsuit from this “company” on 20th april 2015, I have still not recieved the item nearly 5wks later. I have tried on numerous occasions to contact them but have never recieved a reply. I reported their Facebook page and contacted my bank so hopefully I will get a refund!! Absolute robbing scumbags!!
Michelle McGhee
May 18, 2015
PLEASE READ THIS!! THIS SITE TRIED TO SCAM ME, I ASKED ALL OF MY FRIENDS TO POST ON THEIR FACEBOOK PAGE AND SHARE IT TO ALL TO THEIR FRIENDS ASWELL ABOUT THE SITE BEING A SCAM, I THREATENED THEM WITH POLICE FRAUD TEAM, MY BANK FRAUD TEAM, REPORTING THEM TO TRADING STANDARDS AND FACEBOOK!! EVERYONE OF MY FRIENDS HAVE RECEIVED A MSG FROM THIS SITE ASKING FOR MY DETAILS SO THAT THEY CAN ARRANGE A FULL REFUND!! I URGE YOU ALL TO DO THE SAME AND IM SURE YOU WILL ALL GET A REPLY!! GOOD LUCK EVERYONE, PERSEVERE AND DONT LET THEM GET AWAY WITH IT!!
Lisa
May 18, 2015
I ordered a Jess dress. Have never received it and have attempted to contact constantly. Scam!! Can’t believe I didn’t read all this before I’m £40 out of pocket
I don’t understand why Facebook continue to let them advertise
Michelle McGhee
May 18, 2015
PLEASE READ THIS!! THIS SITE TRIED TO SCAM ME, I ASKED ALL OF MY FRIENDS TO POST ON THEIR FACEBOOK PAGE AND SHARE IT TO ALL TO THEIR FRIENDS ASWELL ABOUT THE SITE BEING A SCAM, I THREATENED THEM WITH POLICE FRAUD TEAM, MY BANK FRAUD TEAM, REPORTING THEM TO TRADING STANDARDS AND FACEBOOK!! EVERYONE OF MY FRIENDS HAVE RECEIVED A MSG FROM THIS SITE ASKING FOR MY DETAILS SO THAT THEY CAN ARRANGE A FULL REFUND!! I URGE YOU ALL TO DO THE SAME AND IM SURE YOU WILL ALL GET A REPLY!! GOOD LUCK EVERYONE, PERSEVERE AND DONT LET THEM GET AWAY WITH IT!!
Vee
May 21, 2015
Unfortunately I have purchased from this website and although I have received the items (they are shocking and look nothing like the images) I am looking to return them.
I have spoken with my bank who are currently unable to refund the money due to me receiving the items and still having them in my possession,
Does anybody have an address to return them to? I will be sending them back on a signed for service, once they have signed to receive them I can claim my money back.
I have found the address below for returns but don’t want to send them back only for them to be returned undelivered, has anybody else sent anything to this address?
Glitzy Store
BOX 1156
All secure self storage
Station approach
Canal Road
Strood
Kent
ME2 4DR
Any help will be much appreciated, if I have any luck I will be sure to let you all know.
Hannah
Jun 16, 2015
I have the same problem I paid with a debit card so cant get a refund back from my bank. Did this work sending back to this address? Thanks x
jennie
Jun 19, 2015
Hi Vee
I sent a dress & top back (to the above address) in good faith but heard nothing since.
They initially replied to my email & said they would refund the money (almost €90) but it would take a few days, that was 2 weeks ago.
they are not replying to my mails now & still no refund.
ive said im sending a solicitor’s letter this afternoon if they haven’t replied to me
Vee
Jun 26, 2015
Hi Jennie/Hannah,
I haven’t sent anything back to this address yet, did you use a signed for service to send yours back?
Once they have signed for it you should hopefully be able to get a refund for the dresses by the bank then as it is back in their hands.
Vee
Fliss
Jun 30, 2015
Hi ladies.
have you had any luck when sending the items back on a signed delivery? Thanks x
I too have this problem and paid on debit card
Fliss
Jun 30, 2015
Hi ladies.
have you had any luck when sending the items back on a signed delivery? Thanks x
I too have this problem and paid on debit card
Gemma
May 26, 2015
I ordered a dress it come 3 weeks later it was wrong dress wrong size and wrong colour . There company is a bunch of scamming thieves from a foreign country they need to be shut down.. This is fraud robbing people blind so they can support the clapped out families… One word thieving dirty scum bag tramps
Gemma
May 26, 2015
And the reason they get away with its is coz there foreigners I.e. Chinese scum they let them live in our country for free so not arsed that they take more off us… One word this county not uk any more more like eu
erica
May 28, 2015
i have recieved my comformation email about my item but i have emailed them and no reply
Katie
Jun 1, 2015
Please please please can anyone help- has anyone found a return address for Glitzy Store? Spent a lot and the items are awful. Really need a return address but after many many emails Glitzy have not replied and I therefore have no way of knowing where to refund items to… Any help would be much appreciated.
Hannah
Jun 16, 2015
I emailed glitzystore@outlook.com before my order arrived to check if they had received it as I had not had an email confirmation and the money had been taken from my bank to which they replied it had been despatched, how they knew who I was was beyond me as I gave them no refernce number or order details. Once the order finally arrived it was tacky and not as shown in the picture. I have emailed the same email address several times along with another one I found on this thread but surprise surprise no response!! Has anyone had any luck on finding a contact number or return address?
Louise
Jun 19, 2015
Having an absolute nightmare with this site! Spent £90 on 3 dresses and £4.99 delivery! As soon as I received my confirmation email advising the items were coming from CHINA I emailed to try and cancel my order. This obviously went unnoticed as the money was taken from my account the very next day. Worse still – I paid by debit card!! 4 weeks down the line, no response to emails and no dresses. DO NOT ORDER FROM THIS SITE.
Jenn
Jun 19, 2015
I sent a dress & top back (to the above address) in good faith but heard nothing since.
They initially replied to my email & said they would refund the money (almost €90) but it would take a few days, that was 2 weeks ago.
they are not replying to my mails now & still no refund.
ive said im sending a solicitor’s letter this afternoon if they haven’t replied to me
Does anyone have a phone number for them??
Sarah
Jun 22, 2015
I ordered the Aphrodite two piece dress the 8th of May. I accindentally gave the wrong zip code and immediately send an email with the right one. I did not get an email back zo after 20 days or something I sent another email. I got a response and they said that with the good name and house adress it will be okay. After all I got my package after a month, but I live in Holland so I thought that was the reason.
The quality of the dress is less than I expected but not enough to send it back. The dress is too short but I am almost 6 ft so clothing that is too short is usual for me.
megan
Jul 13, 2015
is the dress still in good condition thos because that the dress I wanted, I am roughly about 5ft5
Marie
Jul 17, 2015
I ordered the Aphrodite dress, never received it, have email them which they ignored , have asked for a refund but they just not contacting me back! Will never order from these agen!
Lynsey Ainscough
Jun 30, 2015
Scam of a site i ordered a coat in november. Sent numerous emails asking for a refund they emailed once asking for the order number. But then they blocked me on their facebook page! Robbed of £54 still fuming about it now! DO NOT ORDER A THING FROM THIS CON OF A SITE!!!!
Lynsey Ainscough
Jun 30, 2015
Scam of a site i ordered a coat in november. Sent numerous emails asking for a refund they emailed once asking for the order number. But then they blocked me on their facebook page! Robbed of £54 still fuming about it now! DO NOT ORDER A THING FROM THIS CON OF A SITE!!!!
Lynsey Ainscough
Jun 30, 2015
Scam of a site i ordered a coat in november. Sent numerous emails asking for a refund they emailed once asking for the order number. But then they blocked me on their facebook page! Robbed of £54 still fuming about it now! DO NOT ORDER A THING FROM THIS CON OF A SITE!!!!
Lisa
Jul 3, 2015
WARNING; DO NOT BUY FROM THIS WEBSITE
I ordered a dress , 5 weeks later it arrived with no returns address.
I have emailed numerous times have yet to get a response!
Dress cost €60, I say it worth €5 MAX……. Never seen poor quality like it
Please report them on FACEBOOK as their still trading
izzy cullen
Jul 7, 2015
I ordered the silver crystallised heels, they took 27 days to arrive and when they did they were awful NOTHING like the picture! I paid over £70 for them and i honestly wouldn’t even pay £10 for these. Its false advertisement and i have messaged them numerous times and heard nothing. NEVER buy from this company!
megan
Jul 13, 2015
I wanted to buy a dress from the website but reading all the reviews im not sure. would the package still come and does the products still look as the pictures online? I am really confused I don’t know where to get a good dress can anyone help me ?
megan
Jul 13, 2015
also megan again is the aphorodite dress in any other store than this one because that’s the one I wanted to buy?
Jess
Jul 16, 2015
Saw this site on Facebook and thought i’d check it out. I ordered a red polka dot dress, didn’t realise it was coming from CHINA! I wouldn’t of ordered it otherwise. It had arrived late, i had a funny feeling about it because i had no confirmation email or any emails to say it had been dispatched. When it arrived after 23 days, turns out it is the wrong colour and it was very cheap looking! Looked like something i could of made myself. POOR quality. Paid 34.99 incl postage. There was no returns form or receipt in the package! Went on to the site to see if there was a form to fill in. Couldnt see one. Researched the site and saw all of your comments.
It is disgusting what these people are doing. It shouldn’t be allowed to advertise on Facebook!!
DO NOT BUY FROM THIS COMPANY!
Barbara
Jul 19, 2015
The dresses looked lovely on the website, I ordered 3 and they were all bad quality and size. I emailed for a return address as there was no returns info in the package and they replied immediately with an address. But it has been 7 weeks and I still have not been refunded my money and they are now not replying to my emails! DO NOT BUY FROM THIS WEBSITE!
Jacqueline
Jul 20, 2015
Hey guys no one seems too have a phone number !!!! They are not not there when you look them up on the website ! I’m owed £150 from returns , this sickens me too the core , surely if enough of us speak up we can try and get some money back???
Emma Dance
Jul 22, 2015
I am totally discussed with this company. I placed an order on the 3rd June for the Aphrodite Two Piece everything looked fine I accepted the fact that it would take 21 days. We are nearly two months on and no clothes despite me sending three emails to them. How are companies like this a loud to trade. I am now £38.98 down and no outfit, really not happy I have written on there facebook page to warn others. I have emailed them again this morning demanding to know what is going on. Like many others I work damn hard for my salary and do not expect this kind of carry on!!!!!!! I just want my money back!!!!!!!!!!!!
Kirsty
Jul 27, 2015
I have been waiting since April for a refund they ignore my emails and my comments on their site. From being somone who shops online a hell of a lot. I am appalled that they skam people like this.
Debra Lowdell
Sep 25, 2015
I sent a dress back at the end of April and it was signed for on the 5-5-2015 , since then I have emailed 3 times with no response, all I would like is my refund of £49-99 but might as well kiss it goodbye. I paid buy visa/ debit card . Learnt a hard lesson here . Will never buy off a site like this again